Refund policy
If you are not satisfied with your purchase, please contact us to arrange a return or exchange within 7 days of the date you receive your items.
Return & Exchange Policy
- If you purchased your item directly from the KEYLIME retail store or the website, please contact KEYLIME Athletic Wear to arrange for a return or exchange authorization within 5 days of receiving your item. You can also return your item in person to KEYLIME’s Sherwood Park location.
- If you purchased your item through a KEYLIME Rep, at a Shopping Party, or at a Trade Show, please contact the original KEYLIME Rep who sold you the product to arrange for a return or exchange.
- The item you wish to return must be in perfect, new condition with the original tags attached. Items that appear worn, soiled, odorous, damaged or altered will not be refunded.
- If the item you wish to return has demonstrated issues with quality within 30 days of purchase, you will be eligible for an exchange or store credit in the form of a gift card.
- You must provide a copy of your proof of purchase — an original store receipt or official e-mail invoice.
- Purchase shipping fees are non-refundable. If you received “Free Shipping” but returned ALL items, return shipping fees will be deducted from the amount of your refund. Customers are responsible for the cost of shipping returns. A $10 restocking fee will apply.
- A flat rate of $9.99 is charged to ship an exchanged item.
- If you initiate your return or exchange authorization after 5 days from the arrival date of your item, you will only be eligible for store credit or exchange. No refunds will be issued in this case.
CHRISTMAS GIFT EXCHANGES
Are accepted until January 10th 2026 for an exchange or in store credit